v7v7 Privacy Policy

Introduction and Scope

This privacy policy applies to all services and products on the v7v7 platform. When you use our services through the v7v7 website, mobile app, or any other digital channel, you are considered to have automatically accepted the terms of this policy.

The purpose of this document is to clearly inform you what kind of information v7v7 collects from you, why it is collected, and how that information is used and kept safe. To understand the full terms of our services, reading the Terms and Conditions is required.

Users must be at least 21 years of age to use this platform. If a minor registers by mistake and this comes to our attention, that account will be closed immediately and the associated information will be deleted.

What Information We Collect

Various types of information are collected from the time you open an account on the v7v7 platform through your entire use of the service. This information can be divided into two main categories:

2.1 Information You Provide Directly

Information you provide yourself — such as during registration or account management:

• Full name and date of birth (for identity verification)
• Mobile number and email address
• Username and password (stored in encrypted form)
• Payment information provided during deposit or withdrawal (bKash, Nagad, Rocket, Upay numbers)
• Documents submitted for identity verification (where applicable)

2.2 Automatically Collected Information

Information that is automatically generated while using the platform, even without you providing it directly:

• IP address and device type
• Browser version and operating system
• Login time, session duration, and navigation patterns
• Gameplay data — records of bets, wins, amounts, and other transactions
• User preferences collected through cookies and similar technologies

Purpose of Using Information

Collected information is used only for specific and legitimate purposes. v7v7 never collects information unnecessarily, and the use of each piece of information is clearly defined.

• To create, manage, and secure accounts
• To process deposits, withdrawals, and other financial transactions
• To verify identity and prevent fraud
• To enable the customer support team to provide assistance — resolving issues via live chat and email
• To properly manage the VIP program and cashback benefits
• To improve the platform's technical quality and fix errors
• To send marketing communications — but only when you have given your explicit consent
• To monitor excessive use under the responsible gaming policy

Sharing Information with Third Parties

v7v7 never sells your personal information or transfers it to any external party for advertising purposes. However, for the normal operation of our services, information may be shared with certain specific parties:

4.1 Payment Processors

Necessary information is shared with payment processors such as bKash, Nagad, Rocket, and Upay to complete financial transactions. These organizations follow their own privacy policies.

4.2 Game Software Providers

Game developers such as Pragmatic Play, PG Soft, JILI, and Evolution may receive limited technical information to operate their games — however, this is never personally identifiable information.

4.3 Legal Obligations

If a legal authority issues a valid directive, information may be provided in accordance with the law. In such situations, v7v7 complies with applicable law.

Data Security Measures

v7v7 uses industry-standard security technology to keep your information safe. The key components of our security framework are:

• SSL (Secure Socket Layer) encryption — maximum protection during data transfer
• Passwords and sensitive information stored in encrypted form in the database
• Regular security audits and vulnerability testing
• Automated monitoring systems to detect suspicious logins or transactions
• Firewalls and access controls on server infrastructure

However, transmitting information over the internet is not entirely without risk — for this reason, we ask you to use a strong password and not share your login details with anyone. Answers to common security questions can be found in our FAQ section.

Cookies and Tracking Technologies

Cookies and similar tracking technologies are used on the v7v7 website and app. These technologies help improve the user experience and ensure the platform functions properly.

6.1 Essential Cookies

These cookies are essential for the basic operation of the platform — keeping login sessions active, storing security tokens, and so on. Without them, the platform cannot function properly.

6.2 Functionality Cookies

These cookies are used to remember your language preferences, game settings, and other personalized choices.

6.3 Analytics Cookies

These cookies help analyze usage patterns on the platform and improve the service. Most cookies can be disabled by changing browser settings, though doing so may limit some features.

Data Retention Period

v7v7 retains your information only for as long as it is needed to provide the service or as required by legal obligations.

• Active account data: retained until the account is closed
• Financial transaction records: for the period required by legal requirements
• Communication history (live chat, email): for a limited period for the purpose of reviewing and improving customer service quality
• After account closure: data beyond legal obligations is deleted within a set period

Your Rights

You have several important rights over your personal information. v7v7 respects these rights and will try to respond within a reasonable time:

8.1 Right to Access

You can view and review the information held in your account at any time. This can be done directly from your account settings.

8.2 Right to Correction

If any of your information is incorrect or incomplete, you can request a correction. The change will be made subject to identity verification.

8.3 Right to Deletion

In certain circumstances, you can request that your information be deleted. However, due to legal obligations, some information may need to be retained for a set period.

8.4 Right to Opt Out of Marketing Communications

You can stop receiving promotional emails or messages at any time. This can be done through your account settings or by contacting the support team directly.

To learn more about using our platform responsibly and keeping your information safe, read the Responsible Gaming guidelines.

Protection of Minors

v7v7's services are exclusively for persons aged 21 and above. The 21+ age requirement is of the utmost importance to us. We actively operate age verification systems to prevent minors from registering.

If a minor has opened an account by any means and this comes to our attention, that account will be suspended immediately and all associated information will be securely deleted. Parents or guardians can report concerns about a child's use directly to our support team.

Policy Changes

v7v7 reserves the right to amend or update this privacy policy at any time. If there are any significant changes, registered members will be informed by email or through a notification within the platform.

Continued use of the platform after any changes will be considered acceptance of the revised policy. It is therefore recommended that you review this page regularly.