FAQ

v7v7 answers all your questions here

Opening an account, making a deposit, cricket betting, identity verification and responsible gaming — the most frequently asked questions about v7v7 are answered in one place in plain language.

Limits and Controls

Questions and answers about the age requirement to play at v7v7 and ways to keep yourself protected. For more details, read our responsible gaming guide.

To take part in any casino or sports betting activity at v7v7, you must be at least 21 years old. Age is confirmed at the time of registration and during identity verification. If someone registers with false information, the account may be cancelled and any stored balance may not be refunded.

If you feel gambling is getting out of control, contact v7v7's support team directly via 24/7 live chat or email. They speak Bengali and can help arrange a cooling-off period or self-exclusion. You can also find detailed guidance on our responsible gaming page.

Yes, v7v7 offers deposit limit setting as part of responsible gaming. You can set a maximum daily, weekly or monthly deposit amount so you do not spend beyond your budget. Contact the support team to change these limits. Reducing a limit takes effect immediately.

A cooling-off period temporarily suspends betting activity on your account for a set time (for example, 24 hours or 7 days). Self-exclusion is longer-term — your account is fully deactivated. In both cases, submit a request via live chat or email and the v7v7 support team will act quickly.

v7v7 confirms that every user is over 21 through account verification. Providing a date of birth is mandatory at registration, and age is checked during document verification (NID or passport). Keep your password private and stay logged out so younger members of your household cannot access your account.

BPL and International Matches

Common questions about betting on BPL, T20 World Cup and other international cricket matches. Find more details in v7v7's cricket betting section.

Decimal odds are simple to read — multiply the number by your stake to get the total return (profit + original stake). Example: Team A has odds of 2.10 and you place a ৳1,000 bet — if Team A wins you receive ৳2,100 (৳1,100 profit + ৳1,000 original stake); if they lose, your ৳1,000 is gone. The higher the odds, the higher the return — but the lower the probability.

Yes, live in-play betting is available at v7v7. You can place bets while a match is in progress and odds change in real time — new odds appear after each over or wicket. You can watch the live feed on screen and bet based on how the game is going. A fast mobile connection gives you the best experience for live betting.

If a match is abandoned without an official result due to rain or any other reason, v7v7 generally refunds the full stake for that bet. However, the exact rule depends on the betting terms and conditions, so it is good practice to read the applicable terms before placing a bet. The full policy is detailed on our terms and conditions page.

v7v7 offers several markets for BPL and T20 international matches, including match winner, toss winner, top run scorer, runs per over, over/under total runs, method of first wicket, and Man of the Match. Bangladesh Tigers matches typically have more markets available.

In a multi bet, combining several selections multiplies the odds together — so the potential return is much higher. Example: if three selections have odds of 1.70, 1.80 and 1.90, the combined odds are 1.70 × 1.80 × 1.90 = 5.81 (rounded) — a ৳100 stake returns ৳581 if all selections win. However, if any single selection loses, the entire ৳100 is lost, so the risk is higher.

Deposit Questions

You can deposit quickly at v7v7 with bKash, Nagad, Rocket and Upay.

v7v7 does not publish any fee information regarding the deposit process. However, mobile wallet operators (bKash, Nagad, Rocket, Upay) may charge separately according to their own policies — it is best to check directly with the relevant app or service provider.

v7v7 accepts deposits through four popular Bangladeshi mobile wallets: bKash, Nagad, Rocket and Upay. The minimum deposit for each method is ৳500. These mobile wallets are widely available in Bangladesh and transactions are generally fast.

To deposit with Nagad, log in to your v7v7 account, go to the deposit section, select Nagad and enter the amount (minimum ৳500). Then send the specified amount to the Nagad number shown. If the payment reference is entered correctly, the amount is usually credited quickly. If you have any issues, contact live chat.

To deposit with bKash, log in to your v7v7 account and choose bKash from the deposit section. Send the required amount from your bKash app to the number shown there — minimum ৳500. Fill in the transaction ID and reference carefully. It may take a few moments for the amount to appear in your account.

The minimum deposit at v7v7 by any method is ৳500. Once you deposit this amount you can start playing games from providers such as PG Soft, Pragmatic Play and JILI in the slots section. There is also an opportunity to receive a 200% bonus on deposits of ৳500 or more (terms apply).

Account and Login

Everything from opening a new account to resolving login issues. You can go directly to the v7v7 login page.

To register at v7v7, go to the site and fill in the registration form — enter your username, password, email or mobile number and date of birth (confirm you are 21+). Then verify your number with an OTP. Once all details are correctly submitted, your account will be created and you will be eligible for a 200% bonus on your first deposit.

If you are having login issues, first make sure you are entering the correct username and password. Clear your browser cache and cookies and try again. If you have forgotten your password, click the "Forgot password?" link. If the problem continues, contact v7v7 live chat directly — the 24/7 support team will help you in Bengali.

At v7v7, a username is generally created using a combination of letters and numbers and cannot easily be changed once set. Your password should be at least 8 characters long — use a mix of uppercase and lowercase letters, numbers and special characters to make it strong. Do not share your password with anyone.

Click the "Forgot password?" link on the login page. Enter your registered email or mobile number and a reset link or OTP will be sent to you. Use it to set a new password. The whole process is completed within a few minutes. If you have any trouble, contact v7v7 support.

No, v7v7's policy allows only one account per person. If the same person opens multiple accounts, both accounts may be cancelled and the balance may not be returned. Opening duplicate accounts to claim bonus benefits more than once is prohibited. See the terms and conditions for details.

Account Verification

All questions about why identity verification is needed and how to complete it.

Identity verification (KYC) is carried out to ensure the security of every account and to confirm account ownership. This helps prevent account fraud or unauthorised use. v7v7 may request this verification before processing a withdrawal or when a certain transaction amount is exceeded.

v7v7 keeps documents submitted for verification secured with SSL encryption. This information is used only for account verification and is not shared with third parties. Our privacy policy contains the detailed rules on how data is stored and used.

v7v7 typically sends an identity verification request before your first large withdrawal or when transactions on your account exceed a certain amount. Verification may sometimes be requested shortly after registration. If this process is not completed, withdrawals may be held, so it is a good idea to have your documents ready in advance.

If verification is rejected, you will usually receive a message explaining the reason — for example, the image is unclear, the document is expired or the name does not match. Contact v7v7 via live chat or email; the support team will explain what went wrong and help you try again with the correct documents.

A National ID card (NID), passport or driving licence is generally accepted for identity verification at v7v7. A utility bill or mobile banking statement may be requested for address verification. Make sure images are clear, in colour and fully visible.

Didn't find your answer? Talk to us directly

If the answers above did not resolve your issue, v7v7's support team is ready to help you directly. Assistance is available in both Bengali and English.

24/7 Live Chat

Click the live chat button on the site at any time to speak with a support agent immediately. Day or night — always active.

Email Support

For detailed questions, write to us by email: [email protected] — the team will reply in Bengali as quickly as possible.


21+  All services on v7v7 are for individuals aged 21 and above only. Play responsibly.